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Police Department

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1. When should I call 9-1-1 instead of the non-emergency number?

An "emergency" is any situation that threatens human life or property and demands attention immediately. Among other emergencies this may also include crimes that are "in progress", medical situations or the smell of smoke in a building If a situation fits one or more of these criteria then it warrants a call to 9-1-1. In those situations the rule is: DON'T STALL; CALL! When you dial 9-1-1 keep in mind that the person you will be talking to is attempting to help you right from the start. Please remain calm and answer any and all questions asked by your dispatcher. Let the dispatcher lead the conversation - you will be given an opportunity to speak after the dispatcher has gotten the most urgently needed information. Unless staying on the line puts you at risk, do not hang up until the dispatcher tells you to! Dispatchers are trained to multitask and to simultaneously summon assistance for you during your call. In fact, you may even have more than one dispatcher on the line with you during your call to 9-1-1 so rest assured that staying on the phone DOES NOT prolong our emergency response.

2. How do I find out if someone has been arrested?

Unless released with a citation all persons arrested by the Hot Springs Police Department are transported to the Garland County Detention Center which has a jail roster that is accessible online at http://www.garlandcountysheriff.com/inmateroster.html. Persons undergoing processing immediately following their arrest may not appear on the jail roster until processing has been completed. In that event you can call the detention center at (501) 622-3660 and request information by phone.

3. How do I place my house on the House Watch List if I go on vacation?

You can fill out and submit our online House Watch Request Form on the Police Department's website, or if it is more convenient you can call the Hot Springs Police Department at 501-321-6789 Ext. 6702 and a Police Service Assistant will obtain the information needed from you to place your address on our House Watch List. HSPD Online House Watch Form

4. What should I do if I suspect drug activity in my neighborhood?

If you have information please call the Police Department's main line at 501-321-6789 or call the Crime Stoppers Hotline at 501-321-6742 to leave an anonymous recorded message.

5. How do I request a K9 Unit demonstration?

To request a K9 Unit demonstration call Special Operation Lt. Chris Chapmond at 501-321-6789 Ext. 6784 or Special Operations Sgt. Kenny Kizer at Ext. 6787.

6. How do I hire police officers to work an off-duty event? What is the pay rate for off-duty officers?

The off-duty officer pay rate starts at $25 per hour with a three hour minimum per officer, per day/night of the event. Depending on the conditions or type of work involved you may choose to offer a higher rate of pay but the three hour minimum is still a prerequisite. All off-duty work is pre-screened by our Special Operations Supervisor. Using the form link provided you can submit a form for consideration outlining the nature and duration of the proposed employment and your request will be reviewed. form link

7. I am a victim of identity theft. What should I do?

Victims of identity theft should contact the following credit bureaus immediately:
Equifax 1-888-766-0008
Transunion 1-800-680-7289
Experian 1-888-397-3742

Then, if yo uare a Hot Springs resident, you should gather all paperwork/evidence available regarding the identity theft and call our non-emergency number at (501) 321-6789 to report the incident. Alternatively, you may come to the police department at 641 Malvern Avenue and report the incident in person from 8am to 4pm Monday through Friday. Please bring your identification along with all of the documentation involving the matter with you.

8. How do I get a "peace bond", protective order or a restraining order?

The Hot Springs Police Department does not issue retraining orders; that is a function of the District Court

9. How do learn more about hiring officers to work off-duty?

To inquire about hiring off-duty officers to work an event call our Special Operations Supervisor at 501-321-6789 Ext. 6784 or Ext. 6787.

10. What does the law say about (fill in the blank)?

The full Arkansas Code (which includes criminal, business, environmental and all other statutes) is made available to the public in a searchable form on the Arkansas State Legislature's website.

11. Where and how do I get a copy of a report that I have filed (Accident or Incident Report)?

Accident Reports are available for $10.00 and Incident Reports are available for $5.00 (cash or check, no credit cards) from 8 am - 5 pm, Monday through Friday (except on legal holidays) at the Hot Springs Police Department's Records Section, 641 Malvern Avenue, Hot Springs, AR 71901. If you need to have a report mailed to you please call 501-321-6789 Ext. 6707 for instructions.

12. What do I need to do AFTER I have filed an accident report?

Contact your insurance company and provide them with the information given to you by the officer who worked your accident. If you did not receive a copy of your accident report at the scene of the accident instruct your insurance company to call the Hot Springs Police Department’s Records Section at 501-321-6789 Ext. 6707 in 5 business days and make arrangements to obtain a copy.

13. Can you run the serial number of an item or a firearm and tell me if it is stolen?

That depends. We can’t tell you over the phone if the item is listed as stolen or not, but if you think you know where a stolen article or firearm may be we will investigate it if you tell us where it is. If you bought an item like a TV or a firearm that you think might be stolen you can bring it to the police department and we will investigate it for you. For your safety and ours NEVER BRING A FIREARM INTO THE POLICE DEPARTMENT FOR ANY REASON.

14. Can you run a car's VIN number and tell me if the car is stolen?

That depends. If you think you know where a stolen vehicle is we will investigate it if you tell us where it is. If you bought a car that you think might be stolen you can bring it to the police department and we will investigate that matter too, but don't do give this information out over the phone in any case.

15. Can you tell me if there is an active arrest warrant for my spouse (friend, neighbor, relative, etc)?

No, but if you have reason to believe that someone you know is wanted and you tell us where they are then we will certainly follow up on it as needed.

16. Can you tell me if there is an active warrant for my arrest?

If you bring your state issued photo ID to the police department and make the request in person we will be happy to look into that for you.

17. Can I get the crime statistics for my neighborhood?

Crime statistics are maintained only for the city as a whole. We do not have the ability, at present, to provide crime statistics for specific neighborhoods, streets, coordinates or other custom defined areas in our jurisdiction.

18. Can you tell me which apartments or neighborhoods are the safest to live in?

No neighborhood in any city is 100% free of crime. A local realtor who is knowledgeable about the area will be able to help you decide for yourself which neighborhoods fit the specific criteria that you are looking for. The police department does not provide this type of service.

19. Where can I get a background check?

Background checks are done at the offices of the Garland County District Court. The telephone number is (501)321-6765. Map Link

20. Can I speak to an inmate?

We do not house inmates at our facility. Inmates are at the Garland County Detention Center, 525 Ouachita, Hot Springs, AR. 501-622-3660 Map Link

21. Do you have a jail at the police department?

No. The jail for this area is located at the Garland County Detention Center at 525 Ouachita Avenue, Hot Springs, AR. The Detention Center's telephone number is 501-622-3660. Map Link

22. What is the mailing address of the Hot Springs Police Department?

Hot Springs Police Department
Attn: (indicate person or office)
641 Malvern Ave.
Hot Springs, AR 71901

Our FAX number is 1-800-878-3167

23. What is the physical address of the Hot Springs Police Department?

The police department is located at 641 Malvern Ave. Hot Springs AR 71901.

24. Can I file a police report online?

No; we don't currently offer online reporting as an option.

25. Can I file a police report by phone?

Generally speaking, the answer is no. However, we do recognize that extenuating circumstances sometimes make it impractical for an out-of-town victim to return to Hot Springs to file a police report. In this event an on-duty supervisor may authorize some phone-in reports on a case-by-case basis depending on the nature of the complaint.

26. How do I get my fingerprints made?

Fingerprinting for employment or other purposes is done at the police department at 641 Malvern Ave. from 9 am - 4 pm Monday through Friday. No appointment is necessary. The fingerprinting fee is $10.00 (cash or check only) and you must present a valid state issued ID.

27. What are the hours of operation of the police department's lobby and administrative offices?

Rest assured that police officers are on patrol 24 hours a day, 365 days a year. The administrative portion of the police department and the police department lobby are open from 8 am - 5 pm, Monday through Friday (except on legal holidays). The building is closed on weekends. Our phones are manned 24 hours a day. If you have an emergency dial 9-1-1. For non-emergencies call 501-321-6789.

28. What should I do if I suspect a phone scam?

The best thing to do is to simply hang up. If you suspect that you may have been unsuccessfully targeted by a phone scam you can call the Attorney General's Consumer Hotline at (501) 682-2341 or (800) 482-8982 or learn more about this type of fraud by visiting the Attorney General's website at gotyourbackarkansas.org

29. Where and when can I pay a traffic ticket?

Traffic tickets may be paid at the District Court of Garland County, 607 Ouachita, Hot Springs, AR 71901, from 8a-4:30p Monday - Friday (except on legal holidays). District Court

30. How do I get an Arkansas driver's license?

Driver examinations are administered by the Arkansas State Police. Visit their website to download copies of the latest study guides for resident (non-commercial) driver's license and commercial, school bus and motorcycle endorsements. ASP Study Guides

31. How do I check the status of my concealed handgun license application?

The Arkansas State Police administers Arkansas' CHCL. Visit their site to check the status of your license application online. CHCL Application Status Check

32. Where can I get more information about Arkansas' concealed carry licensing (CHCL)?

The Arkansas State Police administers all CHCL matters in the State of Arkansas. You can learn everything there is to know about it on their website. Arkansas State Police CHCL

33. Whta is the fax number to the Hot Springs Police Department?

The fax number to the hot Springs Police Department is 1-800-878-3167.

34. How do I become a police officer?

The best place to start is the Hot Springs Police Department Recruiting page. The Human Resources Department of the City of Hot Springs handles all applications for employment positions. You will find links on the Recruiting page that will lead you to more information. Hot Springs Police Department Recruiting page

35. Is it really illegal to have blue lights on your vehicle?

Yes. It is unlawful for any person in the State of Arkansas who is not a certified and employed law enforcement officer to possess, install, activate or operate a blue light in or on any vehicle in this state. To do so is a Class A Misdemeanor. Buying, selling or transferring a blue light or blue light lens to anyone other than a law enforcement officer is a Class D Felony. In short, blue lights or blue tinted after-market lights of any kind found in or installed on your vehicle (whether they flash/strobe or not) can get you into serious trouble. ASP Publications - Blue Light Laws

36. How do I make an FOIA request?

A Freedom of Information Act (FOIA) request can be made to our Records Section Supervisor from 8am-3pm Monday through Friday (excluding holidays). All FOIA requests should be mailed to:

Hot Springs Police Department Records Section
Attn: Records Supervisor
641 Malvern Avenue
Hot Springs AR 71901