FAQs • Hot Springs, AR • CivicEngage

What happens if my cart is lost or stolen?: The cart is city property, and we expect residents to take reasonable care. It must not be painted, mutilated, altered or modified in any way. If the collection truck damages or destroys your cart, it will be replaced at no cost to you. If the responsibility for the damage or loss of a cart cannot be determined, the city will replace it at public expense. If the damage is caused by negligence of the resident, the container will be replaced at a $50.00 charge. Lost or stolen carts will be replaced once at no charge. Any subsequent losses will be the responsibility of the resident. Lost or stolen carts should be reported to the Police and Solid Waste departments.

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Solid Waste

1. How will a city observed holiday affect my trash collection?: The City observes New Year's Day, MLK Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day. If any of these holiday's fall on, or before, your collection day, it will delay your residential service by one day. Please note, this is only for residential customers inside the city limits of Hot Springs. Commercial customers and customers outside of our service area, are not affected by this holiday schedule.

2. What are your hours of operation?: The Solid Waste Department office is open Monday - Friday, 7:30 a.m. - 4:30 p.m.

3. Where is the Solid Waste Department office located?: The Solid Waste Department office is located at 218 Runyon St., Hot Springs, AR 71901.

4. What is the C.A.P.S. program?: The Solid Waste Department C.A.P.S. Program is a service for removal of large, bulky items. C.A.P.S., stands for Clean Attractive Property Service, and residential customers who have an active water account that includes a monthly solid waste rate, are afforded two free CAPS collections per year, up to one ton each. To utilize this service, please call 501-321-6921, to schedule a pickup.

5. What about garbage that won't fit in the cart?: Occasionally, you may have more household garbage than will fit in your cart. If you have extra garbage, please notify the Solid Waste Department prior to collection for assistance. Never put more in your cart than it can hold with the lid closed. The collection crew will not dump over-filled carts. The closed lid helps control litter and odors, and prevents spillage when the vehicle dumps the cart. If you routinely have more garbage than will fit in your cart, an additional cart must be requested by calling 501-321-6911.

6. What happens if my cart is lost or stolen?: The cart is city property, and we expect residents to take reasonable care. It must not be painted, mutilated, altered or modified in any way. If the collection truck damages or destroys your cart, it will be replaced at no cost to you. If the responsibility for the damage or loss of a cart cannot be determined, the city will replace it at public expense. If the damage is caused by negligence of the resident, the container will be replaced at a $50.00 charge. Lost or stolen carts will be replaced once at no charge. Any subsequent losses will be the responsibility of the resident. Lost or stolen carts should be reported to the Police and Solid Waste departments.

7. Do I take my cart with me when I move?: The cart is issued to a specific street address, and must not be moved from that address. If you are moving somewhere else where the city collects garbage, you will get a cart assigned to that location.