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1. I have submitted my payment request. When should I expect my payment?

If you are a vendor who has a purchase order, please contact our Purchasing Office at 321-6895. They can let you know if the purchase order has been released for payment.

If a purchase order and invoice is received by the Finance Department any week by 4:30 p.m. on Tuesday, then it will be paid on the following Thursday.

If you are a vendor who has a contract with the city for projects or grants, please email Mary Rice or call her at 501-321-6890.

2. How can I get more information about an invoice (or statement) that I received from the City of Hot Springs?

General questions can be directed to Accounting Manager Joy Black. You may email her or call her at 501-321-6822.

For specific billings, contact the departments who authorized the billing:

• For code permits call the Planning and Development Department at 501-321-6850.
• For property clearance call the Planning and Development Department at 501-321-6850.
• For burglar alarms call the Police Department Records Office at 501-321-6709.
• For paving cuts call the Engineering Division at 501-321-6861.

3. I was told a check was issued to me from the City of Hot Springs. I have yet to receive the check. What should I do?

If the payment is associated with a purchase order, please contact Accounts Payable at 501-321-6882.

4. Can I request to pick up my check?

Yes. Please specify to our Purchasing Office that you would like to pick up your payment at our facility. If the payment is not related to our Purchasing Office, please specify to your contact that you would like to pick up the payment in person. They will forward contact information to Accounts Payable to contact you when the payment is ready.

5. Where do I go to pick up my check / payment?

The Accounts Payable Department is located at 517 Airport Road, Suite C. You can also call Accounts Payable for assistance at 501-321-6828.

6. What is the current sales tax rate?

The current rate is broken down as follows:

• State = 6.5 %
• City = 1.5%
• County = 1.5%
• Total = 9.5%

The State of Arkansas Sales Tax Sections website will provide you with sales tax rates and other sales tax information.

7. I have submitted a refund request. Whom do I contact?

The following can assist you with your specific refund:

Sewer Permit

• Doris Elder, Utility Admin. 501-321-6999
• Connie Tedford, Accounting 501-321-6973

Water Bill Refund

• HSMU Customer Service 501-321-6880

Code Permit Refund

• Planning and Development 501-321-66950

Animal Control Fee

• Animal Services Division 501-262-2091
• Connie Tedford, Accounting 501-321-6973

8. What is your fiscal year end and when can I expect the annual financial reports to be available?

The City of Hot Springs fiscal year ends December 31. Our financials will be available the following July.

9. I have a question about a purchase order. Whom should I call?

Please contact our Purchasing Office at 501-321-6895.