Utility Billing Services opens service window and urges use of alternate payment options

March 18, 2020

In response to the recommendations of the Centers for Disease Control relating to social distancing to mitigate the spread of the coronavirus (COVID-19), the lobby of the City’s Utility Billing Services (UBS) location, 517 Airport Road (Suite C) is closed to customers. Payments and other services are being provided through a service window, and customers are also encouraged to consider using the online payment portal, pay-by-phone, drop-box locations or pay by mail.

“We understand that some of our customers prefer to pay their bills, open accounts and access other services in person with our friendly staff,” said Randy Outler, UBS director. “Customer service is always a top priority for us. We believe this new service window option will balance that priority with the importance of keeping our staff safe.”

Outler said that quick service needs, such as making a payment, can be handled at the window. Other needs may require scheduling a phone consultation.

To pay online, visit www.cityhs.net/UBS and click on the “Utility Billing Services Login Page” link.

Payments are also accepted over the phone by calling 1-888-242-6632. Phone payments can be made 24 hours a day, 7 days a week, using VISA, MasterCard, Discover or eCheck. There is no additional charge to utilize this option.

To pay by mail, simply return the bottom part of your bill along with your payment (check or money order; do not send cash) to Hot Springs Municipal Utilities, P.O. Box 3830, Hot Springs, AR 71914-3830.

Pay by check (please do not use cash) at any of the three drop box locations below. Payments will be credited to your account on the next business day.

  • Parking lot at our office, 517 Airport Road
  • Parking lot at 111 Opera Street near City Hall
  • In front of the airport terminal building