Intracity Transit

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COVID-19 Protocols

Face Masks

In response to the increased spread of the COVID-19 virus across the country, and in response with the executive order signed by President Biden, and the order issued by the Centers for Disease Control and Prevention, Intracity Transit will continue to require a CDC approved face mask be worn over the mouth and nose by passengers and operators at all times while on IT vehicles or at the Transportation Depot. 

Refusing to wear a mask, unless exempted or excluded under the CDC guidelines, is a violation of federal law and failure to comply will result in denial of boarding or removal, and passengers may be subject to federal penalties. 

Using a scarf, or pulling up the collar or neck of a shirt or sweater, is NOT a mask under the new rules.

Pre-screening

All individuals attempting to board the Intracity Transit buses will undergo a body temperature check with a non-invasive, no-touch thermometer, effective immediately and until further notice. Individuals with an elevated temperature will not be allowed to board the transit and will be advised to contact the Hot Springs/Garland County COVID-19 Call Center (501-760-4307) to request a screening for a COVID-19 test.

Intracity Transit (IT), the city’s public bus system, is owned and operated by the city. First Transit, LLC provides contract management. IT operates three fixed routes and a paratransit service for the disabled.
     

Days & Hours of Operation


Intracity Transit (IT) buses operate from 6:10 a.m. until 8:00 p.m., Monday through Friday, and from 10:10 a.m. until 6 p.m. on Saturday. All bus routes begin and end their daily runs at the Transportation Plaza in downtown Hot Springs. Buses do not run on Sunday or the following holidays:
  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

Boarding & Departing


You may board the bus only at bus stops along the designated routes. To depart the bus, simply pull the signal cord or push the signal button located just above the window a block or so before your desired stop.

Transfers


You may transfer from one bus route to another only at the Transportation Plaza. To transfer to another bus, ask your driver for a transfer ticket when you board the bus. Transfer tickets are free, nontransferable and non-negotiable, and must be used within one hour of receipt.

Exact Fare


When you board the bus, please have the exact amount ready when paying your fare. For security purposes, IT drivers are not permitted to make or carry change. Please place your fare directly into the fare box.

Identification Requirement for Reduced Fare


Identification (ID) is required for senior and disabled reduced fares. When boarding the bus, seniors must present a valid drivers license, state issued ID card, or a picture ID that has their date of birth on it. Disabled individuals are required to present Medicare or other official documents that prove their disability.

Disabled Citizen Services


All IT buses are equipped with wheelchair lifts and other accommodations for our disabled passengers. Guide animals are permitted on IT buses. If you have a special need, please advise your IT driver. Some disabled persons may be eligible for special paratransit service. Call 501-321-6625 for an application and information.

Information & Services


For information or assistance regarding discount passes or books, trip route assistance, lost and found service, or other information or comments concerning the Hot Springs Intracity Transit service, just call 501-321-2020 (TDD 501-321-6843). The IT staff will be glad to assist you in meeting your transportation needs.

Operation & Funding


IT fares and general operating policies are governed by Hot Springs Code of Ordinances 13-2-1 seq and applicable federal regulations. IT is a public transit service of the City of Hot Springs and is funded, in part, by the Federal Transportation Administration and the Arkansas State Highway and Transportation Department.

Complaints Pursuant to the Americans with Disabilities Act

Intracity Transit adopted the IT Board Complaint Process to investigate and respond to complaints effective March 2016.  Persons interested in filing a complaint may write, email, or call Intracity Transit offices by using the Contact Us information listed.

Request for Reasonable Accommodations

Persons wishing to request a reasonable accommodation pursuant to the ADA may follow the same process noted above.