Utility Billing Services

COVID-19 Update (03/18/20)

In response to the recommendations of the Centers for Disease Control relating to social distancing to mitigate the spread of the coronavirus (COVID-19), the lobby of the City’s Utility Billing Services (UBS) location, 517 Airport Road (Suite C) is closed to customers. Payments and other services are being provided through a service window, and customers are also encouraged to consider using the online payment portal, pay-by-phone, drop-box locations or pay by mail.

“We understand that some of our customers prefer to pay their bills, open accounts and access other services in person with our friendly staff,” said Randy Outler, UBS director. “Customer service is always a top priority for us. We believe this new service window option will balance that priority with the importance of keeping our staff safe.”

Outler said that quick service needs, such as making a payment, can be handled at the window. Other needs may require scheduling a phone consultation.

To pay online, visit www.cityhs.net/UBS and click on the “Utility Billing Services Login Page” link.

Payments are also accepted over the phone by calling 1-888-242-6632. Phone payments can be made 24 hours a day, 7 days a week, using VISA, MasterCard, Discover or eCheck. There is no additional charge to utilize this option.

To pay by mail, simply return the bottom part of your bill along with your payment (check or money order; do not send cash) to Hot Springs Municipal Utilities, P.O. Box 3830, Hot Springs, AR 71914-3830.

Pay by check (please do not use cash) at any of the three drop box locations below. Payments will be credited to your account on the next business day.

  • Parking lot at our office, 517 Airport Road
  • Parking lot at 111 Opera Street near City Hall
  • In front of the airport terminal building


The Utility Billing Services establishes services for water customers, handles utility customer service issues, administers the utility billing system, and provides services such as meter reading, meter service repairs, turning on/off meters, low pressure investigations, and meter testing to ensure the accuracy of water service.

Mission Statement


The Utility Billing Services department is dedicated to the consistent delivery of exceptional customer service to the customers that we serve. The customer service that we provide is focused on customer satisfaction from the point of new account set up to the accuracy of our billing and including the maintenance of our customers account(s). The standards that serve as our guidelines are efficiency and accuracy and to serve our customers with an unwavering dedication.

Annual Drinking Water Quality Reports

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Emergency Service

Emergency service is available 24 hours a day, 7 days a week. If you need your water turned off because you have a leak or need to make repairs, call 501-623-5621.

Water Meter Customer Portal

On the left of this page, you will see the link to the new Customer Water Meter Portal. Once you have created an account through this portal, you will have the ability to review your current water usage as well as your historical usage. You can also set up text and email alerts when your water usage reaches a specific threshold that you can establish. The portal displays water usage in gallons to help customers monitor their daily and monthly consumption. This tool can be valuable in determining if abnormal usage is occurring.

Water Meter Customer Portal FAQs

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