The Utility Billing Services establishes services for water customers, handles utility customer service issues, administers the utility billing system, and provides services such as meter reading, meter service repairs, turning on/off meters, low pressure investigations, and meter testing to ensure the accuracy of water service.
Emergency service is available 24 hours a day, 7 days a week. If you need your water turned off because you have a leak or need to make repairs, call 501-321-6200.
The Utility Billing Services department is dedicated to the consistent delivery of exceptional customer service to the customers that we serve. The customer service that we provide is focused on customer satisfaction from the point of new account set up to the accuracy of our billing and including the maintenance of our customers account(s). The standards that serve as our guidelines are efficiency and accuracy and to serve our customers with an unwavering dedication.